Tax rates
Define named tax rates (such as 13% HST) once in settings, then pick them per line item when you quote a deal. Rates are account-wide and shared across every deal quote.
Updated June 22, 2026
Tax rates are reusable named percentages you set up once and then apply to deal line items. You create each rate in the Tax rates settings page at /settings/tax-rates. Once a rate exists, it appears in the Tax rate dropdown when you add a line item to a deal quote.
Creating a tax rate
In the Add a tax rate card, fill in two fields and click Add tax rate:
- Name — the label shown in the line-item picker (for example
HST). Required. Submitting a blank name returns "Name is required." - Rate (%) — the percentage as a number (for example
13for 13%). Required, must be zero or greater, and accepts decimals (so13.5is valid). A negative or non-numeric value returns "Rate must be a number ≥ 0."
New rates are created active and appear immediately in the Existing tax rates table and the line-item picker. There is no separate save step.
You always work in percent. Reach stores each rate internally as basis points (13% is held as 1300), but every field and column on this page is expressed as a percentage, so there's nothing to convert by hand.
Reading the rates table
The Existing tax rates table lists every rate for your account, newest first, with three columns: Name, Rate (shown as a percentage), and Active (reading "Active" or "Inactive"). Each row has a pencil icon to edit and a trash icon to archive.
Before you create your first rate, the table reads "No tax rates yet. Use the form above to create the first one."
Editing a rate
Click the pencil icon on a row to open the Edit tax rate dialog, where you can change the Name, the Rate (%), and the Active toggle. Click Save changes to apply them. The same "Name is required." and "Rate must be a number ≥ 0." rules apply here.
Editing a rate's percentage does not change line items that already used it. Tax is calculated and frozen at the moment a line is added to a quote, so prior lines keep their original tax. The new percentage applies only to lines added after the edit.
Archiving a rate
Click the trash icon to archive a rate. A confirmation prompt asks "Archive tax rate "…"? It won't appear when picking a rate on new line items." Confirming sets the rate inactive and removes it from the line-item picker. The record stays in the database, so the tax already calculated on past line items is untouched.
Archiving is a soft delete rather than a hard one. If you need a rate to be available again, create it fresh from the Add a tax rate card, since archived rates are not shown in the table or the picker.
Applying a rate to a line item
Tax rates are used on a deal's Quote tab. When you add or edit a line item, the Tax rate dropdown lists your rates, each shown as its name plus percentage (for example HST (13.00%)). The default selection is No tax, which leaves the line untaxed.
Tax rates are account-wide and shared across every deal quote. You don't set them per deal — define each rate once here, and it's available on every quote in your workspace. A product in your catalog can carry a default tax rate that pre-fills the picker, which you can still override per line.
Tax rates apply to deal line items only. They are not used in the donation checkout flow.