Ticket types

Ticket types define what attendees can buy — name, price, capacity, sale window. Free or paid, public or unlisted, audience-segmented or universal.

Updated May 26, 2026

Every event in Mercleo Events sells through ticket types. You can have one or many per event — General Admission, VIP, Student — each with its own price, capacity, sale window, and audience. Tickets work the same way whether your event is free, paid, single-day, or multi-day.

Create a ticket type

Open your event in the operator dashboard, switch to the Tickets & Pricing tab, and click Add ticket type. The form asks for:

Name — required. What attendees see in the registration form.
Description — optional. Shown under the ticket name on the public registration page.
Price — in your event's currency. Set to 0 for free tickets — there's no separate free/paid toggle.
Quantity — total available for this ticket type. Leave blank for unlimited.
Sales open / Sales close — when this ticket is on sale. Times are in your event's timezone.
Days included — multi-day events only. Pick which days this ticket covers. Leaving everything unchecked makes it a full-event pass.
Hide from public listing — keeps the ticket off the public event page. Anyone with the direct link can still buy it.

Free vs paid tickets

The flow at checkout depends on price, not a flag. A ticket priced at 0 is free: the attendee completes registration without entering payment, and the ticket is issued immediately. A ticket priced above zero sends the attendee to Stripe Checkout. Their seat is held during Stripe's checkout session (about 30 minutes) and confirmed only when payment succeeds.

Paid tickets require Stripe to be connected to your workspace. Connect it in your account settings before publishing paid tickets — otherwise the buyer hits Stripe Checkout with no payment method available.

Managing ticket types after publish

Each ticket row on the Tickets & Pricing tab has a dropdown with four actions:

Pause / Resume sales — temporarily stops the ticket without deleting it. Existing purchases stay valid. Use this for sold-out, post-deadline, or staff-only-for-now states.
Copy share link — generates a direct URL pre-filtered to this ticket type. Useful for comp/VIP codes you only want to share by email or DM.
Edit — change fields anytime. Existing purchases keep their original price; new purchases use the new price.
Delete — removes the ticket type from sale. Existing purchases are not touched — those tickets stay valid.

Deleting a ticket type does not refund buyers — past purchases remain valid, but no further sales are possible. To prevent admission for those already-issued tickets, cancel the issued tickets and refund through Stripe separately.

Unlisted tickets

Toggle Hide from public listing to keep a ticket off the main event page. The ticket still checks out normally — anyone with the share link can buy it. Use this for comp tickets, sponsor and speaker tickets, or pre-release access for a mailing list.

Capacity, walk-ins, and over-selling

Quantity is set per ticket type, not per event. If you want to cap your total attendance, set matching quantities across all ticket types or watch the live count in the dashboard.

Walk-in registrations — when you or a staffer adds an attendee at the door — sit in a pending queue and don't count toward the ticket type's sold quantity until you approve them. That way a busy door doesn't accidentally oversell the online cap.

Paid checkouts hold their seat only inside Stripe's session (about 30 minutes). Capacity isn't deducted until payment confirms, so in a sell-out crunch with several simultaneous buyers it's possible to briefly oversell. If your event is tight on space, set quantity a few seats below your real cap.

Showing different tickets to different audiences

If you need to show one set of tickets to Members and another to Guests — or Speakers vs Attendees, or Internal vs External — use registration paths on the Paths tab. Each path is an audience segment; you pick which ticket types appear on it. A ticket assigned to no specific path is visible on every path.

Paths control audience visibility, not pricing. For price variations such as Early Bird and Late Registration, create separate ticket types with their own sale windows.

What the attendee sees

Public registration runs at /e/<your-event-slug>/register as a multi-step wizard:

Pick a path, if your event has multiple.
Choose ticket types and quantities (up to 20 per type).
Enter contact details — email, name, phone. Email is verified by code if you have email verification turned on.
Answer any event-specific custom questions.
Agree to any attestations you've configured (privacy, data sharing, conduct).
Review and submit. Free orders confirm immediately; paid orders hand off to Stripe Checkout.