Stripe payments

Mercleo Events processes paid tickets through your own Stripe account. Funds settle directly on your Stripe account, and Mercleo takes a fee out of that flow. The connection is configured once at the workspace level — every event you run shares the same Stripe link.

Where to connect

Stripe is connected at the Mercleo Account level, not the event level. From your account, open Payments. The Payments page shows your current connection status and the button to start or continue setup.

The Stripe Express flow

From the Payments page, click Connect with Stripe. Stripe opens its hosted onboarding flow in a new window — there you provide:

• Business details (name, type, address, tax ID).
• Bank account information for payouts.
• Identity verification for the account owner.

Once Stripe finishes its checks, you return to the Payments page. Your status changes from In progress to Connected, and you are ready to sell paid tickets across every event in the workspace.

Connection states

• Not connected — no Stripe account is linked. Paid ticket types cannot be created.
• In progress — Stripe has accepted your initial setup but is still reviewing the account or waiting on additional information. The Payments page surfaces a Continue Stripe setup link that returns you to Stripe's onboarding form.
• Connected — Stripe is ready to accept charges and pay out to your bank account. The Payments page shows the connected account's ID, the current Mercleo fee, and the payout status.

Mercleo fees

Mercleo's fee is deducted from each paid registration automatically and depends on your plan:

• Pro plan — 0%. Mercleo takes no fee on paid registrations.
• Free plan — 3% per paid registration.

The current fee is shown on your Payments page next to the connection status. Stripe's own processing fees apply separately and are deducted by Stripe before payout.

What happens if you try to sell paid tickets without Stripe

Creating a ticket type with a price above zero requires a connected Stripe account. Without one, the ticket form returns an error and points you to the Payments page. Free ticket types are unaffected and can be created without Stripe.

Disconnecting Stripe

Use the Disconnect button on the Payments page. A confirmation prompt prevents accidental disconnects. After disconnect, no new paid registrations can be processed across any event in the workspace. Existing completed payments are not affected — the funds remain in your Stripe account and pay out on Stripe's normal schedule.