Price tiers

Price tiers let you sell the same ticket type at different prices depending on when or how an attendee registers — without creating duplicate ticket types.

A tier is a named layer of price overrides on top of your existing ticket types. You create tiers — for example, "Early Bird", "Standard", "Late" — and set a price per ticket type for each one. Which tier an attendee sees is determined by the registration path they follow, not by a date range on the tier itself.

When to use price tiers

Use tiers when you want to charge different prices for the same ticket type across distinct registration windows or attendee categories. Common examples:

• Early Bird pricing that closes when you close the early-bird registration path
• Member vs. non-member rates using separate invite-only and public paths
• Staged pricing that increases over time as you switch attendees to later-stage paths

If you only need one price per ticket type, tiers add no value. Use tiers when the price varies by cohort or phase.

Creating a tier

Open the Tickets tab for your event, scroll to the Price tiers section, and select Add tier. The dialog has three fields:

• Name — required. Maximum 60 characters, unique within the event. Shown to attendees on the registration form.
• Description — optional. Maximum 400 characters. Shown to attendees alongside the tier name.
• Sort order — a non-negative integer. Lower numbers appear first in the matrix. Defaults to the current tier count × 10 (e.g. 0, 10, 20 for the first three tiers).

Setting prices in the matrix

After you create a tier, a pricing matrix appears with ticket types as rows and tiers as columns. Enter the price for each ticket type × tier combination directly in the cell. Prices are in your event currency, must be non-negative, and are saved when you press Enter or move focus out of the cell.

To remove a price you've already set, clear the cell and save. The tier remains; the ticket type is hidden for it until you re-enter a price.

How tiers activate

Tiers have no start date, end date, or active toggle. A tier does not switch on or off by itself at a particular time.

Which tier an attendee sees is determined by the registration path they follow. Each path can be configured to use a specific tier. To close Early Bird pricing, you close or redirect the Early Bird path — not the tier itself.

This means the same tier can be reused across multiple paths if you want the same prices in multiple places. It also means a tier stays defined and its price data is preserved even when no path is actively pointing to it.

Deleting a tier

Deleting a tier removes it from the matrix and from any registration paths that referenced it. Past registrations are not affected — existing orders keep their recorded price, and the attendee's ticket is unchanged. The tier reference on those past orders is cleared, but the price amount is preserved.

Plan requirements

Price tiers are available on the Pro plan. The Tickets tab's pricing matrix is not visible on the Free plan.

There is no restriction by event format — price tiers are supported on simple, multi-session, and conference events equally, as long as your workspace is on Pro.