Ticket transfers
Transfer a ticket from its original holder to a new recipient without issuing a refund or a new registration. The recipient receives an email invitation and claims the ticket through a self-service link.
Updated May 26, 2026
Ticket transfers let you reassign a ticket to a new attendee without cancelling the original registration or processing a refund. The new recipient gets an email with a claim link; once they accept, the ticket is theirs and they complete any per-ticket questions through their attendee portal.
When to use transfers
Use a transfer when an attendee can no longer attend and wants to hand their spot to someone else. It keeps your registration count stable, avoids a refund, and gives the new attendee a clean record with your per-ticket questions.
Transfers are operator-initiated — you start them from the registration detail sheet. Attendees cannot transfer their own tickets from the attendee portal.
Starting a transfer
Open the registration detail sheet for the order, find the ticket you want to transfer, and open its three-dot menu. Select Transfer ticket to open the transfer dialog.
The form has four fields:
- Recipient email — required. The invitation is sent to this address.
- First name — optional. Pre-fills the recipient's name on the invite email.
- Last name — optional.
- Message — optional, up to 1,000 characters. Included in the invitation email.
Accepting a transfer wipes the original attendee's name and per-ticket question responses from the ticket. The new recipient fills those in from scratch through their attendee portal.
Checked-in tickets cannot be transferred. If a ticket has already been scanned at the door, the transfer option is not available.
What the recipient sees
The recipient gets an email showing the event name, date, and ticket type, along with a Claim ticket button. That link opens a page where they can accept or decline the transfer.
If they accept, the ticket is reassigned to their name and they are routed to the attendee portal to complete any per-ticket questions. If they decline, the ticket stays with the original registration and no changes are made.
The original attendee is not automatically notified when a transfer is accepted. If you want them to know the transfer completed, reach out to them directly.
The 7-day expiry
Every transfer invitation expires 7 days after it is sent. If the recipient opens the claim link after it has expired, they see a terminal error and cannot accept. The ticket remains on the original registration.
To give the recipient a fresh 7-day window, cancel the expired transfer and start a new one.
Cancelling a pending transfer
While a transfer is pending — sent but not yet accepted or declined — the ticket's three-dot menu shows Cancel transfer in place of Transfer ticket. Selecting it immediately voids the invitation link. Any subsequent attempt by the recipient to use the old link will fail.
Once you cancel, you can start a new transfer to the same or a different recipient.
How the registrations table shows transfers
After a transfer is accepted, the registrations table updates in two ways. The original buyer's row gains a struck-through Transferred sub-row under the affected ticket. A new Transferee row appears for the new ticket holder, showing their name and registration details.
The original buyer's order is preserved for billing and audit purposes. Only the ticket assignment moves.