Email verification

Mercleo Events requires email verification on every registration. You cannot turn this off — there is no event-level toggle, and it applies to all ticket types and event formats.

Why email verification is always on

Verification serves three purposes: it prevents ticket fraud from throwaway addresses, it ensures post-registration emails (tickets, reminders, updates) reach a real inbox, and it anchors the attendee identity record that Mercleo creates per organization.

What the attendee sees

The Your Details step of the registration wizard runs a four-phase verification before the attendee can continue:

1. The attendee enters their email address and submits.
2. Mercleo sends a 6-digit code to that address.
3. The attendee enters the code into the individual digit boxes.
4. On success, the wizard advances to the profile fields: first name, last name, and phone.

If the attendee hits Back from the code-entry screen, they return to the email-entry screen — not to the Tickets step.

Resending the code

A resend option becomes available after a 60-second cooldown. Before the cooldown expires, the resend button is disabled. If the attendee has not received the code after 60 seconds, they can request another.

Returning attendees

If an attendee has registered with your organization before, Mercleo pre-populates their first name, last name, and phone number after OTP success. They can edit these fields before submitting.