Walk-ins
Mercleo Events handles walk-in registrations three ways — from the check-in console, from an attendee-facing kiosk, or through an approval queue in Cockpit. Which path applies depends on how your event is set up.
Updated May 26, 2026
Walk-ins are people who show up to your event without a prior registration. Mercleo Events gives you three ways to handle them, and the right one depends on who is doing the registering.
Here is when each path applies:
- Staff at the door registering someone on their behalf — use the check-in console walk-in dialog.
- Attendees registering themselves at an unattended station — use the kiosk walk-in wizard.
- Attendees who submitted via the kiosk's legacy minimal form and need operator approval before their ticket is created — use the Walk-in Queue in Cockpit.
From the check-in console
The check-in console has a Walk-in button that opens a quick registration dialog. Your staff member fills in the attendee's name, email address, and ticket type. There is an optional checkbox to check the attendee in immediately when you save.
This path skips Stripe entirely — no payment is collected through the dialog. If you need to charge the attendee, handle payment outside Mercleo Events before completing the registration.
No confirmation email is sent. The ticket is created immediately on save and appears in your registrations list.
From the kiosk
When your kiosk is configured for full walk-in wizard mode, attendees complete a multi-step registration on the kiosk screen themselves. The wizard walks them through:
- Path picker — attendee selects walk-in registration
- Ticket selection
- Personal details (OTP verification is optional)
- Additional info — any custom questions you have configured
- Agreements — any attestations you require
- Review and submit
On submit, the registration completes immediately. The kiosk returns to its home screen and shows the confirmation copy you configured in your kiosk settings.
The full wizard mode (kioskWalkinRegister) completes registration immediately and does not send entries to the Walk-in Queue. The legacy minimal form (submitKioskWalkin) routes submissions through the queue for operator approval. Check your kiosk settings to confirm which mode is active.
From the Walk-in Queue in Cockpit
When the kiosk is in legacy minimal-form mode, each walk-in submission lands in the Walk-in Queue module in Cockpit as a pending row. No ticket exists yet — the attendee is waiting for an operator to act.
To process a pending walk-in, select the appropriate ticket type for that attendee, then choose Approve or Reject.
Approving creates a confirmed ticket and increments the sold count for that ticket type. Rejecting removes the row without creating a ticket.
Capacity counting
Capacity only increments when you approve a walk-in, not when the attendee submits. Pending queue entries do not count against your ticket type's capacity limit.
For the kiosk full-wizard path, the Walk-in oversell setting in your kiosk configuration controls what happens when a ticket type is at capacity.
With oversell off, the server rejects the walk-in submission when the ticket type is sold out. The attendee sees an error before they complete the wizard.
With oversell on, submissions are accepted even after the ticket type's quantity is exceeded. The sold count will exceed the capacity limit.