Events

CSV exports

Export your registration data as a CSV file from the Registrations table. The file contains one row per ticket, including all standard fields and any custom question responses.

Cancellations

You can cancel an individual ticket within a registration, or cancel the whole registration at once. Neither action triggers a Stripe refund or sends a notification email to the attendee.

Comp tickets

Issue complimentary or manually recorded tickets to any attendee directly from the Registrations table — no public checkout required. Use the Walk-in button for immediate at-the-door entry, or Manual Registration for invited guests, comped tickets, and offline-paid orders.

Refunds

Mercleo Events gives you two ways to issue refunds — directly from a registration or through the Refunds tab — and fires Stripe charges immediately on approval. Attendees can also submit requests from their confirmation page, which land in your Refunds tab for review.

Registration detail

The registration detail sheet gives you a full view of a single registration — every ticket, attendee identity, order financials, and internal notes — without leaving the Registrations tab. From here you can edit attendee information, transfer or cancel individual tickets, issue refunds, and leave internal notes.

Registrations

The Registrations tab gives you a live view of every order placed for an event — searchable, filterable, and actionable without leaving the page. From here you approve pending applications, resend payment links, add walk-ins, and export your attendee list.

Ticket transfers

Transfer a ticket from its original holder to a new recipient without issuing a refund or a new registration. The recipient receives an email invitation and claims the ticket through a self-service link.

Audience gating

Mercleo Events has three separate features that control who can register and what they see: registration paths, access codes, and unlisted tickets. They solve different problems and can be layered together.

Announcements

Send updates to your event registrants via email, SMS, in their event portal, or any combination — and target by registration status, ticket type, price tier, registration path, or enrolled session.

Confirmation emails

Mercleo Events sends a confirmation email automatically on registration. The template is fixed — the only thing you control is the logo.

Email campaigns

Campaigns let you send timed email blasts to your event audience — reminders to confirmed registrants and nudges to attendees who haven't completed registration. You control the audience, schedule, and message content.

SMS

Mercleo Events can send announcements by SMS via Twilio. Your workspace uses the platform Twilio account by default — per-workspace credentials are not yet self-configurable.

Test emails

The Test Emails tab lets you preview any transactional email template against your event's real data and send test copies to any address. No registration record is created and your event's attendee count is unaffected.

Badges

Design badge templates, assign them by ticket type, registration path, or price tier, and print them through the Cockpit badge queue on the day of your event.

Capacity monitoring

Track live attendance and capacity headroom from the Overview tab and the Cockpit's Dashboard module. The Cockpit updates in real time via Supabase Realtime; the Overview tab shows a snapshot of confirmed registrations.

Check-in console

The check-in console gives your team a real-time view of who has arrived, with a ticket-code entry field, live attendance stats, and a searchable attendee roster — all on one screen.

Cockpit

The Cockpit is a live-ops display for running your event in real time. It surfaces attendance stats, check-in queues, badge printing, and session schedules in a modular, TV-friendly layout you can share with your ops team via a token-gated URL.

Kiosk mode

Kiosk mode turns any tablet at the door into a self-service check-in and walk-in registration station — no attendee login required, no staff Mercleo account needed.

Session check-in

The session attendees page shows who RSVP'd for a session and lets you export that list. To record who physically attended, use the Cockpit's Session scan module — it tracks session attendance separately from event check-in.

Walk-ins

Mercleo Events handles walk-in registrations three ways — from the check-in console, from an attendee-facing kiosk, or through an approval queue in Cockpit. Which path applies depends on how your event is set up.

Cancelling

Cancel your registration or request a refund from the confirmation page or your attendee portal. Refund requests go to the organizer for review — money returns to your card only after they approve.

Registering

Walk through the registration form step by step — pick your tickets, verify your email, and complete your spot. Paid registrations check out through Stripe.

Signing in

Sign in to your attendee portal with a one-time code sent to your email or phone. Your sign-in is specific to each event organizer — signing in for one does not give you access to another.

Transferring

Give your ticket to someone else through your attendee portal. You send the transfer, they receive an email link, and the ticket moves to them once they accept.

Updating your details

Change your registration answers, fill in an invited ticket, or update your profile. Each ticket's answers are edited separately — your profile is a separate page that pre-fills future registrations.

Your portal

Your attendee portal is where you view tickets, check event schedules, respond to items on your checklist, and message the event organizer — all in one place.

Your tickets

After you register for an event, you get a confirmation page and an email with your tickets. Each ticket has a QR code and a unique code for check-in. You can also add the event to your calendar from the confirmation page.

Creating events

Set up the foundation of your event — title, URL, format, dates — in a single form. Everything else is added later once the event exists.

Event formats

Three event formats determine which features are available — picked at creation, upgradable later within plan limits.

Publishing

An event stays in draft until you publish it. Publishing makes the public registration page live; unpublishing takes it back offline without affecting existing tickets.

Stripe payments

Mercleo Events charges attendees through your own Stripe account. The connection is configured once at the workspace level and covers every event you run.

Cover image

The cover image appears on your public event page, in embeds, and on attendee portal cards. Upload it from the Portal tab. A separate hero section background image — set from the Website tab — overrides it on the microsite.

Embed widgets

Paste a code snippet into any external website to embed your event's registration form directly on your own pages. The widget runs inside an iframe and requires no Mercleo account from your visitors.

Microsite

Each event in Mercleo Events has a public microsite — a standalone landing page where attendees read about the event and register. You build and configure it from the Website tab in the event editor.

Social cards

Control how your event appears when shared on social media — title, description, and keywords — from the Website tab's Settings sub-tab. Open Graph image upload is not yet available in the UI, so social shares currently render without a preview image.

Theming

Control how your event microsite looks — colors, fonts, and logo — from the Website tab. Changes apply instantly to the public registration page once you save.

Attestations

Attestations are statements attendees must read before completing registration — privacy policies, codes of conduct, data-sharing agreements, or waivers. Required attestations block registration if left unchecked.

Custom questions

Custom questions let you collect extra information from attendees at registration — configured per ticket type, so different ticket tiers can ask different things.

Email verification

Every attendee must verify their email address before completing registration. There is no setting to disable this — verification is always on.

Marketing consent

Marketing consent is the opt-in attendees give to receive future emails or texts from your workspace. You configure it once, and the setting applies to every event you run.

Analytics

The Analytics tab gives you a full breakdown of registrations, ticket performance, conversion funnel, session attendance, and code usage — drillable per ticket type, session, and code. It goes deeper than the Overview dashboard and updates in real time.

Overview

The Overview tab is the default view for every event — a single screen showing your registration health, revenue, capacity, and check-in status at a glance. Open it any time to get oriented on where your event stands.

Sessions

Sessions are the individual blocks that make up a multi-session event — talks, workshops, breakouts — each with its own time, room, capacity, and optional RSVP. Available on the Pro plan.

Speakers

The speakers roster lets you manage everyone presenting at your event — from first contact to published microsite profile — and assign them to specific sessions in your schedule.

Sub-events

Sub-events let you model the individual days of a multi-day conference under a single parent event. Each day gets its own programming, venue overrides, and capacity while sharing the parent's currency, timezone, and branding.

Tracks

Tracks group sessions by theme — Marketing, Engineering, Design — so attendees can filter the schedule to what's relevant to them. You manage tracks directly from the Sessions tab.

Access codes

Access codes gate entry to your registration form — attendees must enter a valid code before they can register. Use them for private or invite-only events.

Discount codes

Discount codes let attendees reduce their ticket price at checkout by entering a code you create and share. You can scope each code to specific ticket types, price tiers, or email domains, and set expiry dates or use limits.

Price tiers

Price tiers let you offer different prices for the same ticket type — Early Bird, Standard, Late — without duplicating ticket types. Each tier is a named price override that activates via your registration path configuration.

Registration paths

Audience segments that let you show different ticket sets to different groups — Members vs Guests, Speakers vs Attendees, Internal vs External.

Ticket types

Ticket types define what attendees can buy — name, price, capacity, sale window. Free or paid, public or unlisted, audience-segmented or universal.

Question bank

The question bank is where you define reusable registration questions for your workspace. Questions live once at the org level; templates and ticket types reference them by ID so answers from every event land in the same column for cross-event filtering.

Sharing events

Control which workspace members can view or edit an event in the dashboard. Private events are visible only to the creator, org admins, and teammates you explicitly invite.