Transferring
Give your ticket to someone else through your attendee portal. You send the transfer, they receive an email link, and the ticket moves to them once they accept.
Updated May 26, 2026
If you can no longer attend, you can transfer your ticket to someone else from your attendee portal. Your ticket stays with you until they accept — no cancellation, no refund, no new registration.
Starting a transfer
Sign in to your attendee portal and open the event. Find the ticket you want to transfer and tap Transfer ticket to open the transfer form.
The form has four fields:
- Recipient email — required. The invitation goes to this address.
- First name — optional. Pre-fills their name in the invitation email.
- Last name — optional.
- Message — optional, up to 1,000 characters. Shown in the invitation email.
Submit the form and the recipient will receive an email with a link to review and accept your ticket.
The recipient must sign in with the exact email address you sent the transfer to. They cannot redirect the ticket to a different account.
What the recipient receives
The recipient gets an email showing the event name, ticket type, your name, and your optional message. A Review transfer button links to a preview page where they can see the details and sign in to accept.
If they are already signed in with the right email, they will see a Review and accept button. If they are signed in under a different email, the page will ask them to sign out first.
The invitation link expires 7 days after it is sent. If the recipient opens it after expiry, they will see a message that reads "Transfer expired. Ask the sender for a fresh one." You can cancel the old transfer and start a new one to give them another 7-day window.
Cancelling a pending transfer
While the transfer is pending — sent but not yet accepted — the Transfer ticket button in your portal changes to Cancel transfer. Tapping it immediately voids the invitation link. The recipient will see an error if they try to open it after you cancel.
Only one pending transfer per ticket is allowed at a time. Cancel the current one before starting a new transfer to a different recipient.
You cannot transfer a ticket after you have been checked in at the event.
What happens when the recipient accepts
When they tap Accept, the ticket moves to their account. They are redirected to the event's attendee portal to fill in their registration details — name, any custom questions the organizer requires.
From that point, the ticket belongs to them. Your portal will no longer show it.