Cancelling

You can cancel your registration from the link in your confirmation email or from your attendee portal. For paid tickets, cancellation is a refund request — the organizer reviews it and decides whether to approve.

From the confirmation email link

Your confirmation email includes a link to your registration page. Open it and look for the cancellation or refund card near the bottom of the page.

For paid registrations, the card shows your refund eligibility. If the organizer has set a refund deadline, you will see it here. Tap Request refund to open the request form. A short text field lets you add an optional reason (up to 2,000 characters), then submit.

If your request is already pending, the card shows a Withdraw button so you can pull it back before the organizer reviews it. If a previous request was rejected but the refund window is still open, the card lets you try again.

From your portal

Sign in to your attendee portal and open the event. Find the ticket you want to cancel and look for the Request refund button (paid tickets) or Cancel ticket button (free tickets).

For paid tickets, the dialog shows the amount that would be refunded if the organizer approves. A reason field is required here — enter a short explanation and submit.

Once a request is open, the button changes to Refund request in progress and is no longer tappable. You can still withdraw the request from the confirmation page link if you change your mind.

Free events vs paid events

For free events, the cancellation card does not appear on the confirmation page. Use the Cancel ticket button in your portal instead. Free cancellations do not involve a refund — the organizer still needs to confirm the cancellation before your spot is released, and they may reach out to you by email.

For paid events, the refund card appears as soon as you have a paid, non-cancelled registration. If the organizer has closed the refund window, the card will say so and no request can be submitted.

What happens after you submit

After you submit, your request shows as pending. The organizer receives a notification and will review it. They may approve, reject, or ask you a follow-up question by email.

If approved, the refund is processed back to your original payment method. Depending on your bank, it can take 5–10 business days to appear on your statement.

If rejected, the card on the confirmation page will say so. If the refund window is still open, you can submit a new request.